Where is my order?
As a non-registered customer, you can check your order status here. If you already have an account with us, you can call up your order overview in your customer account.
Order received.
We have received your order. As soon as we have been able to book the payment, your order will be sent directly to the dispatch department.
Payment received.
We have received your payment and the order is now being packed.
Order packed.
Your order has been packed and is now being handed over to our shipping service provider. The tracking number will be available shortly.
Order dispatched.
Your order has been handed over to our shipping partner and will be dispatched shortly. Use the tracking link for more information.
Successfully delivered.
The parcel has been successfully delivered according to the carrier. If you have not received the parcel, please check whether a family or household member has accepted the parcel.